Privacy Policy

Last updated: November 22, 2020.
QUESTRAVEL Services, S.L. (“QUESTRAVEL” or “we”) is committed to protecting the privacy of all users of our website (“you”). This Privacy Policy explains our practices regarding the use of personal data collected and processed through our website, as well as the data you may provide in communications with us.

Responsible for processing
The entity responsible for your data is QUESTRAVEL Services S.L., Calle Pablo Neruda, 4, San Sebastián de los Reyes, 28702, Madrid, NIF: B01824291, Registered in the Commercial Registry of Madrid, Volume 37305, Folio 50, Section 8, Page M-665218, Entry 1. All communications related to the processing of your personal data should be directed to the number +34 683-340662 or to the email address

Data we collect about you and how we use it
We collect and process the following data on our website:

Contact form: if you want to contact us, you can do so by filling out the form with your name, your phone number (optional), your email and the text of the message you want to send us. The data that are not indicated as optional are necessary, if you do not provide them, we will not be able to contact you.

Navigation: Due to the standards of communications on the Internet, when you visit our mobile application we automatically receive the URL of the site from which you came and the site you visit when you leave our website. We also receive the Internet Protocol (“IP”) address of your computer and the type of browser you are using. We use this information to analyze overall trends to improve the service.

E-mail: If you send us an e-mail containing personal data about yourself or a third party, we will treat the data you send us.
In any case it is forbidden to send us data containing personal data of special categories relating to identifiable persons, such as: racial origin, trade union membership, religion, ideology or sex life, health, data relating to the commission of offences or criminal proceedings and penalties or fines.

It is important that the personal data we hold about you are accurate and current. You are responsible for the accuracy of the information you provide to us and are expected to update the information you provide to us. You should not send us data about third parties without their express consent.

Use of your data
We use your personal data for the following purposes:
To answer your questions, requests or applications
Manage the requested service, answer your request, or process your request;
Sending you information by electronic means, regarding your request.
Send you commercial information or events that may interest you by electronic means, provided that there is express authorization.
To carry out analysis and improvements in our mobile application, and about our products and services.
Improve our commercial strategy.

Legal basis
The legal bases on which we base the treatment of your data are the following:
Your express informed consent for the sending of commercial communications;
QUESTRAVEL’s legitimate interest in managing the services or actions that the users request from us. We make sure to consider and balance any possible impact on you (both positive and negative) and on your rights before processing your personal data for our legitimate interests.
In certain circumstances, complying with a legal or regulatory obligation: means processing your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.

Dissemination of data
We treat your personal data confidentially in accordance with applicable legislation. Unless otherwise established, your personal data will not be provided to third parties, QUESTRAVEL does not sell or give away lists with personal data, or any other type of data, nor does it generate any type of income from third parties for the data collected from these pages.

Specifically, however, we may disclose certain information about you in the following manner:

We may give access to communicate your contact details to client and partner companies or similar, for the sole purpose of helping you find employment.
We may make your personal data available to any company interested in buying or that buys the Company or a part of its business and, consequently, give access to any national or international auditors to carry out their “due diligence”.
In any case, your data may be communicated when such transmission brings cause for judicial or administrative injunction or other legal obligation.
Also, we may give access to your data to our service providers under service contracts in favor of the Company. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our external service providers to use your personal data for their own purposes and only allow them to process your personal data for specific purposes and in accordance with our instructions.

Data retention
We only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including meeting legal, accounting or reporting requirements.
In determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from the unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and applicable legal requirements.

Security measures
We have adopted the security measures required by law. We have installed all the technical means and measures at our disposal according to the state of technology to avoid the loss, misuse, alteration, unauthorized access and theft of your personal data.

Your rights
Under the data protection laws, you have the right to
To access your personal data.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
To request the limitation of the treatment of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge you designate. This is only valid in certain cases.
To file a complaint with the Spanish Data Protection Agency or competent control authority, if you think we have not attended you correctly.
To revoke the consent for any treatment for which you have consented, at any time.
You can exercise these rights by contacting us at the following email address:

We reserve the right to change the terms of this Privacy policy and will notify you by providing clear notice of these changes by email, on our website, and in this Privacy policy. If you continue to use our services after such update, you will be deemed to have accepted the new terms. If you do not agree to the update, please notify us and we will cancel your account and remove your personal data (except where required to maintain it for legal purposes) and you will no longer be able to use our services.